CUSTOMER CARE

REFUND POLICY

At Brightcart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below before requesting a return or refund.

ELIGIBILITY FOR RETURNS

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging.
Be accompanied by proof of purchase.
Be requested within 30 days of the delivery date.

Products that have been opened, used, damaged after delivery, or returned without prior approval may not qualify for a refund.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or refunded:

✕ Opened skincare products
✕ Used beauty products
✕ Gift cards
✕ Final sale or clearance items
✕ Products marked as non-returnable

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

REFUND PROCESS

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.