Refund & Return Policy
Satisfaction Guaranteed, Simply Resolved
We design every piece with intention, quality, and care. If something isn't right, we're here to help — simply and transparently.
Eligibility for Returns
You may request a return or refund if:
The item is unused, unworn, and in original condition
Original tags and packaging are intact
The request is made within 7 days of delivery
Items showing signs of wear, damage, or alteration are not eligible.
Non-Returnable Items
For hygiene and exclusivity reasons, the following items cannot be returned:
How to Request a Return
Email us at support@yourstore.com
Include your order number and reason for return
Our team will respond within 24–48 hours with next steps
Refund Process
Once your return is received and inspected:
Approved refunds are processed within 5–7 business days
The amount will be credited to your original payment method
Shipping charges are non-refundable
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect:
Contact us within 48 hours of delivery
Share clear images of the product and packaging
Shipping Costs
Return shipping is the responsibility of the customer
In case of our error, we cover all shipping costs
Need Help?
We believe great service is quiet, confident, and reliable.
For any questions, reach out at
support@yourstore.com